Overview
Miller Wholesale Lumber''s decision to modernize its Enterprise Management Platform was a monumental undertaking, crucial for centralizing and optimizing its core business functions. This extensive project, which included updating warehouse systems, accounting, billing, and CRM, demanded a partner that could ensure the security and reliability of this vital information.
This is where the value of the relationship with Coeus Consulting became clear. By leveraging Coeus Consulting''s combined IT and cybersecurity managed services, the Miller team gained secure and consistent access to its new ERP system.
Glenn and Danette Miller, with a combined 20 years of experience in the Los Angeles building materials industry, founded Miller Wholesale Lumber in 1993. Their extensive background, beginning with drywall and plastering, laid the foundation for the successful Phoenix-based company known for its integrity and customer service.
Family-centered identity. The company was founded by Glenn and Danette Miller and has remained a family-run business. This is a central part of their identity, and the company''s history emphasizes values of honesty, integrity, and success.
Customer and community focus. Miller Wholesale Lumber prioritizes its customers and aims to be a dependable partner, with a commitment to serving customer needs with statewide delivery. The company is also a resolute supporter of the community, with the founders actively involved in organizations like Habitat for Humanity and Boy Scouts.
People-first mentality. The founders have publicly expressed that the company''s success is directly tied to the dedication of an exceptional team, which suggests that a people-first mentality is not just a slogan but a core belief that their employees are the most valuable asset.
Customer service and access to data are top priorities for every member of the Miller Wholesale Lumber team. Sales teams, yard support, and business operations require continuous access to billing information, customer orders, and financial records, as any delay in accessing this information impacts their ability to service customers effectively.
Since using Coeus Consulting''s managed security operations, the Miller team''s overall security has significantly improved. The team has seen a sharp decrease in email spam, phishing attempts, and attacks on their applications.
Having consistent and reliable IT services has significantly boosted employee productivity. The Miller team now benefits from streamlined hardware support, quick password resets, and reliable remote after-hours assistance, allowing them to focus on their work without interruption.
Coeus Consulting provides Managed IT Services that shift the Miller team''s business from a reactive to an initiative-taking model. Instead of dealing with expensive, unexpected downtime, the team pays a predictable monthly fee to prevent problems before they occur.
"We are impressed with the professionalism of the entire team. It feels like we are a top-tier client as our support." - Jill Smith, Office and Operations Manager, Miller Wholesale Lumber
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