Keeping

visitor

data

secure

for

a

destination

marketing

team

Overview

For Tempe Tourism, safeguarding our digital infrastructure is paramount. Partnering with Coeus Consulting for 24/7 IT support, robust cybersecurity, and comprehensive IT asset management is a strategic imperative. Their proven solutions, including managed cybersecurity operations, AI-driven email security, and endpoint protection, ensure unparalleled system reliability. This enables enhanced data security for visitor information and optimal utilization of our IT resources, crucial for a thriving tourism economy.

Background

Tempe Tourism serves as a vital marketing organization for the city of Tempe, Arizona, promoting it as a premier destination for leisure and business travelers. The organization attracts millions of visitors annually, significantly boosting the local economy and supporting numerous jobs.

Led by Michael Martin, President and CEO with over 30 years of experience in sales, marketing, and event management, the organization focuses on showcasing immersive culinary concepts, seasonal events, new hotel properties, Sonoran Desert adventures, and the stories that make Tempe unique.

Challenges

As a small marketing services firm, most staff funding was dedicated to marketing efforts, making IT outsourcing the preferred model after difficulty hiring and retaining engineering talent. The organization needed 24/7 support for all IT services, including email security, malware prevention, and ransomware protection.

• Reducing email phishing and advanced attacks from scammers.
• Improving team efficiency and productivity while reducing downtime from IT-related events and cybersecurity issues.
• Managing IT operations costs during financial downturns while maintaining service quality.

Solutions

Tempe Tourism implemented Coeus Consulting''s managed security operations center featuring AI-powered email security designed to stop phishing, spam, and business email compromise attacks. Following implementation, email attacks dropped to nearly zero impact on users.

The team''s productivity and efficiencies improved through additional Coeus Consulting solutions. The recommendations aligned with business goals, and leadership earned trust by recommending only necessary products.

Outsourcing IT operations to Coeus Consulting enabled cost control while providing exceptional IT services to the firm''s team.

"I would recommend COEUS. I believe that they provide a personalized service, which is the most critical aspect of our relationship with COEUS." - Michael Martin, CEO and Founder, Tempe Tourism